Mary has over 20 years experience in training and development. In addition, she has held managerial positions at senior level across the private, public and not for profit sectors. She understands the pressures on managers to deliver results through others. Her approach is based on the belief that personal insights and professional development go hand in hand. She builds trust, rapport and empathy with clients. As a result, a high percentage of her business is from repeat customers and referrals.